Community Connections Inc. has been awarded a $494,000 grant from the OpenAI Foundation through its 2026 People-First AI Fund.
The award will support an innovative initiative to explore how artificial intelligence (AI) can transform the delivery of disability services, positioning Community Connections as a leader in developing AI-powered solutions for rural case management agencies.
Community Connections is one of 163 nonprofit organizations selected nationwide from nearly 1,700 applicants to share $50 million in funding. The People-First AI Fund supports community-based organizations exploring how artificial intelligence can strengthen their work while ensuring the people and communities they serve have a voice in shaping how the technology is used.
As Southwest Colorado’s state-designated Medicaid Case Management Agency, Community Connections helps people access long-term care benefits, coordinate services and navigate complicated health care and support systems.
Serving more than 1,500 people annually across five rural counties, the organization must navigate increasingly complex state and federal regulations, documentation requirements and reporting obligations. These requirements involve multiple disconnected government systems and labor-intensive administrative processes that consume valuable staff time and resources.
Community Connections is pursuing an innovative approach to these challenges, exploring how AI can streamline administrative processes while preserving the personal relationships at the heart of effective case management. The organization believes its initiative could be among the first of its kind for Medicaid case management agencies, potentially establishing a model for how AI can strengthen disability services nationwide.
“This is an extraordinary opportunity to rethink how we work and what we can accomplish for the people we serve,” said Tara Kiene, president and CEO of Community Connections. “The state and federal requirements associated with Medicaid case management are incredibly complex, and our staff spend an enormous amount of time navigating disconnected systems, duplicating documentation and managing administrative processes. We see tremendous potential for AI to help us work smarter, freeing our staff to focus on what matters most: building relationships and helping people live healthy, fulfilling lives in their own communities.”
Community Connections is partnering with the Durango-based Center for Rural AI, a nonprofit initiative dedicated to helping rural communities become leaders in the development and adoption of artificial intelligence.
Together, the organizations will explore innovative solutions to longstanding challenges in Medicaid case management, with the goal of creating tools and processes that can be replicated by other rural agencies nationwide. The partnership brings together Community Connections’ decades of experience in disability services and the Center for Rural AI’s expertise in developing practical, community-driven AI solutions.
“Rural organizations face unique challenges, but they also have tremendous potential to lead innovation,” said Andrew Aitken, founder and executive director of the Center for Rural AI. “Our partnership with Community Connections is an opportunity to demonstrate how AI can address complex, real-world challenges while keeping people at the center of the solution. By developing tools that can be shared and adapted by other agencies, we have the potential to create a model that extends far beyond Southwest Colorado and helps transform how disability services are delivered nationwide.”
The initiative will explore several opportunities, including integrating fragmented administrative systems, automating routine workflows, reducing repetitive documentation and developing an internal knowledge assistant to provide staff with consistent, accurate information.
Another key component is the potential development of an accessible, client-facing portal incorporating features such as voice-to-text, translation and simplified reading formats. Designed with input from the people Community Connections serves, these tools could help people with intellectual disabilities, visual impairments, literacy challenges and other communication barriers better understand their services, navigate available resources and make informed decisions about their care.
Beyond improving its own operations, Community Connections envisions creating a model that other rural agencies can adopt. By developing tools and processes that can be shared and replicated, the organization hopes to extend the impact of this investment well beyond Southwest Colorado, helping other providers address similar regulatory and administrative challenges.
“Rural organizations face many of the same complex regulatory requirements as their urban counterparts, but often lack the staffing, resources and infrastructure available in larger metropolitan areas,” Kiene added. “We have an opportunity to lead the way in exploring how AI can address these challenges and develop solutions that could benefit case management agencies across the country. What’s especially exciting is that we’re approaching this work with the people we serve at the center of the process, ensuring that innovation translates into meaningful improvements in their lives.”
The grant provides unrestricted support, giving Community Connections the flexibility to advance its mission while pursuing this innovative work. The organization will prioritize accessibility, privacy, data security and accuracy, with staff training and community input guiding the responsible exploration and potential adoption of AI technologies.
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