Terry Smith owns Terry’s Ace Hardware.
Ace Hardware Corporation has named Terry’s Ace Hardware of Pagosa Springs a “Five-Star Platinum” Ace retailer for its commitment to providing excellent customer service in the Pagosa community during 2012. The nation’s largest hardware cooperative bestows this recognition on approximately 10 percent of its top-performing stores.
“Our Five-Star Platinum Ace stores deliver best-in-class customer service in their local communities each and every day,” said Kane Calamari, Ace Hardware’s vice president of retail operations and new business. “We’re pleased to recognize Terry’s Ace Hardware and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”
Stores that achieve Ace’s Five-Star Platinum designation undertake a number of initiatives aimed at perfecting the customer experience in-store; these initiatives focus on training staff associates, providing superior product assortments, and representing the Ace brand in the local market. Five-Star retailers embrace these initiatives and also achieve the highest performance results among their peers.
Terry’s Ace Hardware is located at 525 Navajo Trail Drive. Call 731-4022.
