Social Security evolves to serve customers


By Marian Lark
Special to The SUN

Social Security is at the forefront of adapting and meeting the ever-changing needs of our customers. Technology plays an important role in helping us provide the customer service America expects and deserves. And we’re changing to keep current with new laws and judicial rulings as well.

One way we’ve evolved is by developing the my Social Security account. Once you enroll for a free account at, Social Security can help you estimate your future retirement or disability benefits, or manage them if you are already receiving benefits. You can do all of this easily and securely from the comfort of your home or office.

Social Security listens to your needs as we improve the technologies that enhance the customer experience. We continue to look for new services to add to my Social Security to make it an even more powerful resource for you and your family.

Another way we’re evolving is by adapting to legal and social changes. In 1935, when Social Security was created, the definition of “family” was different than it is today. On June 26, 2015, the Supreme Court issued a decision in Obergefell v. Hodges, holding that same-sex couples have a constitutional right to marry in all states. As a result, more same-sex couples will be recognized as married for purposes of determining entitlement to Social Security benefits or eligibility for Supplemental Security Income (SSI) payments.

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